Due to high operations costs, risks and knowledge to maintain IT infrastructure, most of the company are outsourcing their systems as managed service to ensure services are operating on high standards and up to date technology.

 

This offloads workload to IT Managers so they concentrate on other issues to improve IT infrastructure and ensure business continuity. 

iCOMNET Technologies Ltd has a Team with skills set to ensure high SLA & up to date technology for your services while you concentrate on your main business objective. We provide a frame work to ensure your business runs smoothly.

Below are some of the managed services we provide

Online Cloud  Backup & Disaster Recovery System

  • The Online Cloud backup system will have capabilities of doing backup ( User Computers/Servers data & Image) to Cloud servers that is hosted with Amazon using Angani Ltd as our partner.The service reliability, backup and restoration time will be fast due to location of the Data center as the Cloud Provider is connected with very high speed Optical fibre infrastructure system.
  • Online Cloud Backup Client software has option also of doing Hybrid backup, where a customer can also choose an option of leave a copy of data file to its local storage device automatically before uploading the data to Cloud.
  • The Online Cloud Client Software supports cross platform backup i.e windows OS, Linux OS, Mac OS etc.
  • The System supports scheduled and real-time backup
  • The Online Cloud backup system enforce data security where by the data is encrypted end to end with AES 256 bit Algorithm before leaving the computer, in transit and in the cloud this is secured with password that is only known to customer before the system is uploading the data to cloud.
    Note: During restoration or downloading data from cloud, the user must supply the decryption password to decrypt the data and the password must match with the one used to encrypt when data was uploaded to cloud otherwise the data files will not be readable.This provides very high level privacy and security to user data.
  • The system provides bandwidth throttling to ensure maximum performance.
  • The data is compressed before uploaded to cloud, this reduces backup and restoration time.
  • The system also provides protection against malware & provide item-level restoration

Managed WAN Security 

  • We provide monitoring, security, reporting and full managed customer WAN Equipments ( Gateway routers and Firewalls)
  • Through our Experts we ensure regular maintenance of   customer devices are up to date with current technology, perform firmware upgrades and regular checks. 
  • Configurations changes on the customer equipments when needed 
  • Configurations of new hardware if customer has upgraded the devices.
  • Troubleshooting WAN related issues

Managed VoIP

  • Supporting of existing customer VoIP Network
  • Provide Maintenance and firmware upgrades of VoIP Devices
  • Troubleshooting VoIP Issues
  • Optimise and upgrade V oIP infrastructures 
  • Supply and install VoIP devices.

Managed Network monitoring 

  • Supply and install monitoring system to customer to be able to monitor network elements including routers, servers, switches 
  • Configure automated alerts systems for customer to be able to notice any problem or performance degradation  on the network on time 
  • Configure reporting system for customer to be able to get detailed report on each monitored node to enable to compare this against SLA or other evaluations on the network.

Managed Email System 

  • Cloud solution email system such as office 365
  • On premises email systems deployment using different platform 
  • Troubleshoot email related issues
  • Manage email system